Maxi Clean LLC’s Terms & Conditions

Last Updated: September, 2025

If (a) you are using this website to book service or (b) a quote is accepted by you through our phone or email booking service, you agree to comply and be bound by these terms & conditions.

Booking Confirmation

Booking service online doesn’t guarantee you a spot for that date/time. You will be contacted by email or text with a confirmation and payment instructions.

In order to reserve your cleaning date and time, full payment for jobs $1,000 and lower must be paid upfront prior to cleaning being conducted. This fee is non-refundable. For cleaning services totaling over $1,000, a 50% deposit is required to secure the appointment. This is non-refundable but deductible from the total cleaning price. The remaining balance must be paid in full at least 2 hours prior to the cleaning appointment. If the client fails to do so, the client is offered a one-time rescheduled appointment. Cleaning services do not take place unless remaining balances are paid in full.

Client has 7 days from the original appointment date and time to pay the remaining balance. When the remaining balance is paid, our office will contact the client for their one-time rescheduled cleaning appointment. If the client fails to pay off their remaining balance within the indicated time frame, no services will be performed and the deposit will be retained per our no-refund policy.

Rescheduling

IF CLIENT NEEDS TO RESCHEDULE, CLIENT MUST INFORM OUR OFFICE 48 HOURS PRIOR TO THEIR ORIGINAL APPOINTMENT DATE AND TIME. IF CLIENT FAILS TO RESCHEDULE WITHIN THIS TIME FRAME, CLIENT HAS THE OPTION TO:

  • KEEP ORIGINALLY SCHEDULED DATE AND TIME
  • RESCHEDULE & PAY AN $85 LATE-RESCHEDULING FEE

The client can only reschedule their cleaning a total of one time.

Cancellations

If the client does not qualify for rescheduling or prefers to cancel their service, no services shall be rendered and all payments/deposits shall remain non-refundable.

If Maxi Clean LLC must cancel the original appointment date, the client has the option to:

  • Reschedule without rescheduling fees
  • Receive a full refund

Cleaning Crew

Our professional cleaning crew is responsible for maintaining the cleanliness of the premises. By using our services, the client acknowledges and accepts that Maxi Clean LLC employees and contractors may operate in shared or private spaces as requested. We strive to maintain discretion and professionalism at all times. If the client has specific concerns or requirements regarding cleaning schedules or practices, please contact us directly.

Right To Refuse Service

We reserve the right to deny and/or terminate service because of safety concerns, inappropriate or uncomfortable situations, drugs or weapons on-premises, severe clutter, or disconnected utilities. Our employees and contractors may deny service to sites that may cause harm, such as extremely unsanitary or unsafe conditions.

Cleaning Day Preparation

For our staff to spend their time cleaning rather than organizing, we kindly ask clients to take a few minutes to tidy up. This allows cleaners easy access to the areas/surfaces to be cleaned: floors, countertops, tabletops, etc.

Parking

Please provide parking convenience for our cleaners. Cleaners arrive with tools and equipment, and easy access to the home is crucial. Clients must provide accessible, nearby parking for our cleaning staff. If alternative arrangements result in added time or cost (e.g., paid parking or long walking distances), these may be billed to the client or impact completion time.

Add-On Services (Available for an Extra Charge)

  • Clean Interior Windows
  • Detail Blinds
  • Detail Baseboards
  • Hand Wash 1 Sink Full of Dishes
  • Clean Inside Kitchen Cabinets
  • Clean Inside Oven
  • Clean Inside Fridge
  • Pet Hair Removal
  • Remove Mold/Mildew in Shower & Tub
  • Sweep Inside Garage
  • Patio Furniture Cleaning
  • Carpet Cleaning/Washing

Pets

We will gladly work around pets. We ask that indoor activity be limited for cleaning efficiency and safety. If a client’s pet becomes anxious or presents a safety concern, Maxi Clean LLC reserves the right to remove its team from the home. Our staff are instructed not to enter a home if they believe an animal poses a threat.

Service Fees

We give instant prices based on experience, but may adjust the price based on actual conditions. If the job requires more time or effort, our office will contact the client. We reserve the right to reevaluate rates at any time. Maxi Clean LLC will contact the client to discuss price or service revisions if the cleaning time differs significantly from the original estimate.

Payments

Accepted method of payment: Company Zelle.

Reporting Issues

Any issues with cleaning services not reported within 24 hours of service completion will be deemed void.

Recurring Service Discount

Recurring discounts begin after the first deep cleaning service. If a client skips cleanings, reducing their service frequency, the price will adjust to the rate for the new lower frequency.

Rate Increases

Client rates may be adjusted during the year due to changes such as remodels, address changes, number of residents, or added furniture. Rates may also increase annually by up to 8%.

Lockouts

The client must make the service location accessible on the scheduled day. If entry is not possible and unresolved within 20 minutes, the cleaning will be rescheduled with an additional $85 late rescheduling fee.

Alarm

If the home has a security system, please ensure it is off or provide the access code. Notify us if the code changes.

Use Of Homeowner’s Vacuum

If a client requests use of their personal vacuum, Maxi Clean LLC assumes no liability for damage or maintenance issues. If the vacuum is not functional, we cannot perform vacuuming services.

Cleaning Supplies

We provide all equipment and cleaning products. If a client requires only green cleaning products, pricing may be adjusted accordingly. If a client requests the use of their own cleaning supplies, we are not responsible for damage resulting from those products. Please have all supplies ready before our arrival.

Items We Cannot Clean

Superficial mold treatment is available at an additional cost. Maxi Clean LLC does not offer permanent mold removal. We cannot clean hoarding homes or areas containing bodily fluids, feces, vomit, cat litter, or similar substances.

Unreachable Areas & Heavy Items

For safety reasons, our staff cannot climb higher than a step stool or move objects over 35 pounds. Please move heavy furniture beforehand if you want cleaning behind it.

Breakage/Damage & Loss Policy

While rare, breakage or damage can occur. Our cleaners exercise care and are insured for damages caused by our team. We are not liable for wear and tear, improper installations, or undisclosed valuables such as artwork or heirlooms. Clients should point out fragile items before cleaning.

Notify us within 24 hours of any damage or loss. Failure to do so will void coverage.

Cleaners Arrival Window

We schedule cleanings to minimize travel time. Specific arrival times cannot be guaranteed. Please allow a 30–60 minute buffer for delays (traffic, prior jobs, etc.). Our office will notify you if your cleaner is running late.

Holidays

Maxi Clean LLC does not provide service on the following holidays:

  • Independence Day
  • Thanksgiving
  • Black Friday
  • Christmas Eve
  • Christmas Day
  • New Year’s Eve
  • New Year’s Day

Keys

For security, clients are encouraged to use a lockbox for house keys. Once service is complete, we return the key to the lockbox and secure it. Maxi Clean LLC is not liable for loss or damage if a client leaves a door unlocked or key unsecured.

Non-Solicitation of Maxi Clean Contractors or Employees

Clients agree not to hire or solicit Maxi Clean LLC employees or contractors directly. Each team member undergoes background checks, training, and vetting. Recruiting our workers outside of Maxi Clean LLC is prohibited.

Messaging Terms (SMS Communication)

By providing your phone number and opting in, you agree to receive conversational SMS messages from Maxi Clean LLC, which may include booking confirmations, service reminders, and updates related to your cleaning appointments.

Message frequency may vary (typically 1–2 messages per month). Message and data rates may apply depending on your carrier.

You may opt out of receiving SMS messages at any time by replying STOP. For assistance, reply HELP or contact us at maxicleanteam@gmail.com or call (408) 478-4023.

For information on how we handle your data, please review our Privacy Policy.

By continuing to communicate with Maxi Clean LLC through SMS, you acknowledge and agree to these terms.

Governing Law

Any claim relating to Maxi Clean LLC’s website shall be governed by the laws of the State of California without regard to its conflict of law provisions.

We have made every effort to design our website to be useful, informative, and honest. Please let us know if there are improvements or changes that would make it easier to use.

Maxi Clean LLC reserves the right to change these Terms & Conditions at any time without prior notice.

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